Leads and customers
Capture enquiries and carry the right information forward without repeatedly entering it.
411 Field Management System
Less admin in the way of the work.
411 is a developing field-management system for tradespeople and small service businesses, connecting the path from first enquiry to paid invoice.
Design objective
“The right information and the next useful action, at the right moment.”
Complexity remains available when needed, but the everyday experience stays focused on what matters now.
One connected journey
From lead to job, invoice and aftercare.
Quotes to jobs
Build clear quotes, record approval and create the connected job when work is agreed.
Shared planning
See scheduled work and important job context in a calendar designed for mobile use.
Job workflow
Move from scheduled to in progress and complete through simple, action-led steps.
Invoices and payments
Prepare invoices from completed work and track delivery, payment requests and settlement.
Contextual assistance
Surface the most relevant next action while keeping the tradesperson in control.
Built with users
Development guided by practical testing.
411 is currently undergoing controlled end-user testing. Feedback is used to simplify the interface, remove duplicated administration and test complete workflows on the devices tradespeople actually use.
Online customer payments are being tested with Stripe in a sandbox environment. Commercial availability, pricing and final terms have not yet been announced.