Refunds and cancellations
Clear responsibility for payments
Last updated: 18 October 2026
This page is written for the current public website and will be reviewed as Kaced Digital introduces commercial products or additional data processing.
Kaced Digital services
This company website links to 411 for account registration and subscription information. Review the pricing, trial terms, renewal, cancellation and any refund rights in 411 before subscribing.
Tradesperson invoices
411 helps independent tradespeople request payment from their own customers. Those invoice payments are owed to the business named on the invoice, not payment for a Kaced Digital subscription.
Questions about an invoice
Requests to cancel work, dispute an invoice or obtain a refund must be directed to the tradesperson or business shown on that invoice. Kaced Digital cannot determine whether their goods or services were satisfactory.
Contact
For a payment made directly to Kaced Digital Ltd, or if you are unsure who received a payment, email info@kaced-digital.co.uk with non-sensitive transaction details. Do not email full card information.